Our Office Policies - Nurture Women's Health

Office Policies

Established Patient Communication

The easiest way to reach our administrative team (billing, scheduling, general questions) or clinical staff (medical, prescription, physician questions) for non-emergency needs is through the Patient Portal. We’ll respond to your message within two business days. Please note: Messages sent after 12:00 pm on Friday will be answered the following Monday.

Fees and Payments

We kindly ask that payment be made at the time of your visit. You can use debit, credit, HSA, or FSA cards for your convenience. This payment will cover any remaining deductible, co-insurance, co-payment, or charges not covered by your insurance. If you’re paying out-of-pocket or if your insurance is under a pre-existing condition clause or grace period, full payment for services will be required.

Phone Number:

972-406-9911

Address:

4085 Ohio Dr., STE 100, Frisco, Texas 75035

Fax Number:

972-335-1491

Office Hours:

Missed Appointments

For New and Established Patients:
Please let us know at least 24 hours in advance if you need to cancel or reschedule. If we don’t receive notice, a $25 No-Show fee will apply. Arriving more than 15 minutes late may require us to reschedule your appointment, and a $25 fee will be charged.

For Pregnancy Confirmations:
We kindly ask for 48 hours’ notice for cancellations or rescheduling. Missing your appointment without notice will result in a $50 No-Show fee. To keep things running smoothly, please arrive 15 minutes early. If you’re late, your appointment might be rescheduled, and your $50 deposit will be forfeited. A new deposit will be required to book again.

Claim Filing

Your Insurance and Coverage

Your insurance plan is an agreement between you, your employer, and your insurance company. Because every plan is different, we encourage you to review your benefits and provisions so you know what’s covered. Please confirm whether we are in-network or out-of-network with your insurance provider. If your plan requires prior authorization or a referral, you’ll need to obtain this from your Primary Care Physician before your visit. Without it, your claims may be denied, and you would be responsible for any non-covered charges.

Important Note: Not all services are covered by every plan. Some examples of services that may not be included are infertility treatments, contraception, preconception counseling, well-woman exams, endometrial ablations, and obstetrical care. You may be financially responsible for any non-covered services.

Annual Exams

We want your annual preventive visit to be as smooth as possible! Please check with your insurance provider to understand the time frame and coverage for these visits. This appointment typically includes (when applicable):

Breast exam
Pelvic exam
Pap smear
Prescription refills
Depression Screening
Urine pregnancy test

If any additional concerns or procedures come up during your visit, they may result in extra out-of-pocket costs.

Lab and Testing Services

We do not bill for services performed outside our office, such as lab work, pap smears, pathology, or biopsies. If there are any additional charges, you’ll receive a statement directly from the lab that processed your tests. For questions about payments, discrepancies, or insurance coverage related to these tests, please contact the lab directly, as we only have access to your results—not their billing details. You may receive a statement from one of the following labs:

Path Advantage
Natera
Billion To One

Surgery

To help your procedure go smoothly, payment in full is required before your scheduled surgery. Please note that our fees cover our services only and do not include costs for an assistant surgeon, anesthesia, or the use of an outside facility. Our practice works with Baylor Scott & White at PGA Parkway, and we kindly ask that you confirm they are contracted with your insurance plan. Please keep in mind that the amount collected upfront may change if additional services are needed during your procedure.

Obstetrics

Once your pregnancy is confirmed during your initial “Confirmation of Pregnancy” visit, all routine antepartum visits will be billed together with your delivery as part of a global maternity package. Around your 16th week, you’ll receive a secure portal message to review your expected maternity benefits. We will also review this with you in person at your appointment. During your pregnancy, aside from the maternity fee, you’ll only receive separate bills for services such as ultrasounds, lab work, or visits unrelated to your pregnancy (like sick visits), depending on your insurance coverage.

Collections

We understand that life gets busy, and sometimes payments can slip through the cracks. If you are experiencing financial hardship, please reach out to our billing department for more flexible payment options. If an account remains unpaid for more than 90 days after your first statement, it will be sent to our outside collection agency, TSI, and reported to the Credit Bureau. Please note: Once your account is with TSI, we won’t be able to schedule any future appointments until the balance is paid in full.

Test Results

Once your performed tests have been resulted, you will receive notifications via phone, text, or email to view these through our patient portal. Messages are attached to each individual result informing you if everything is normal or if you require additional testing. If medication is needed, you will receive notice that this has been sent to your preferred pharmacy.

Family Medical Leave Act and Disability Forms:

Family Medical Leave Act and Disability Forms -If your employer needs forms or paperwork completed by your provider, please give us as much notice as possible so we can assist you promptly.

Standard Processing: For a 14-day turnaround, there is a $25 fee per packet.

Expedited Processing: If you need paperwork completed within 3 days, the fee is $50 per packet, payable before completion.

Please note: Each packet requiring a signature will incur its own fee. Multiple packets may result in multiple fees.